To ask or not to ask – that is the question…

Reblogged from the blog ClaireCoxTranslations ~ Lines from a linguist, incl. the image, with permission from the author

It’s a familiar story: you’ve come to the end of a lengthy translation and there are a couple of points you’re not quite sure about. It might be in-house jargon, or indecipherable acronyms. Or then again the source text might not be very well written, or there may be ambiguities you need to resolve in order to convey the meaning accurately in your target language. So do you get back to the client and ask for clarification? Or just hope for the best and go with your instincts….?

I’m firmly in the “ask” camp myself. I don’t believe any agency or direct client worth their salt would think you any less professional for seeking clarification. Indeed, not asking is much more likely to leave you open to accusations of unprofessionalism! There may be any number of reasons why a source text might not be entirely clear: the author may have left a word or phrase out; there may be a typing or dictation error, the text may have been left deliberately ambiguous, but conveying that ambiguity in the target text might not be quite as straightforward…. You might just not have a enough context to go on to make an informed decision. Add these to the list of considerations I mentioned above and you’ll see that if you’re in any doubt about the true meaning of your source text, it really is best to ask.

I clearly recall Chris Durban, in her mystery shopper presentation at the ITI Conference in Birmingham in 2011, describing her experiences with outsourcing work to translators. She too was amazed how few translators bothered to ask questions, but she was actually far more concerned if translators DIDN’T ask! I only outsource a limited amount of work these days, but I feel the same way. I always try and make it quite clear that I’m happy to answer any queries, no matter how trivial. It shows me that the translator is thinking about what they’re translating and keen to get it spot on.

I tend to leave it until the end of my first draft before sending in my queries, but with a very long document, it might be a good idea to split the text into sections and send batches of queries after each section. I’m currently working on a very lengthy translation and sent my first list of questions when I reached the quarter mark, over a week ago. Unfortunately, I’m still waiting, despite gently nudging the agency a couple of times in the interim! This is frustrating as not only am I perpetuating any misunderstandings I might be making, but the longer it takes, the more potential adjustments I’ll have to make at the end, rather than after a shorter section, as I’d hoped. Many of my queries relate to acronyms, not to their meaning as such, but how the client would like them conveyed in the target file. In the particular field I’m working in, some of my clients like to use the equivalent English acronym, some prefer the French left as it is and others prefer the French followed by the English equivalent in square brackets afterwards – as you can see, it’s a potential minefield! This particular end client made it very clear at the outset of this project that they were happy to field questions and that the priority was for accuracy, yet I suspect project managers at the client’s end have changed in the meantime and I have on occasions been asked to highlight any queries when I return my final translation – never a satisfactory outcome for the translator!

I often find that working for direct clients leads to more successful question-answer sessions, as you are able to go straight to the horse’s mouth. I love it when you query a term and the client ‘phones or e-mails you back saying they’ve just spoken to the engineers and giving you a detailed description of what the widget in question actually does – brilliant! Then again, direct clients may not speak the source language at all, but merely discussing the issue with them shows them that you’re aware there’s a problem and if nothing else you can add a translator’s note with possible options. I translate an ongoing series of minutes and actions for one particular client and it’s gratifying to find, further down the line, that a particular piece of text that I’ve queried has been amended in the source text as not being sufficiently clear there either….

I have worked for clients in the past who have clearly been unwilling to “bother” the end client and have just said “Oh, put what you think….” – which I hate! Providing you’ve done the necessary research, using standard dictionaries in your subject field and a decent amount of online searching, it is most certainly not a sign of weakness or ignorance to check your understanding of a specific term or phrase. Patents in particular, with their very long and convoluted sentences, are often riddled with typing errors and omissions and I frequently send them back with a list of queries based on my assumptions. With patents, you are often asked not to correct errors in the text, but to note them separately for consideration by the patent attorney. Another agency client sends me two-column Word documents extracted from Déjà Vu with an extra Comments column, and I use this to note any niggles I might have about the text as I work, for easy reference by my agency contact at the end. Translator’s notes (footnotes or endnotes) are another option, but I’d rather avoid these unless specifically asked to use them as I feel it breaks the flow of the text.

Of course, there are lots of things you can do before resorting to sending that list of queries to the client: checking dictionaries, on and off-line and carrying out web searches. I find Linguee extremely useful these days, as it shows you words used in context – you have to be able to sort the wheat from the chaff, obviously, but it can give you a nod in the right direction. Translation forums are also very valuable resources: professional associations such as the ITI have language and subject networks, often with associated e-groups, where you can post term queries for discussion by qualified translator colleagues. I find these particularly helpful for getting a native speaker’s take on a particular phrasing, less so for highly technical terms, but it’s always worth a try if you’re really stuck. Finally, I have a number of colleagues I can refer to in extremis, either by Skype messaging, e-mail or ‘phone: it’s amazing how often the act of writing down your concerns helps crystallise the problem in your mind! And if it doesn’t, two minds are better than one and, between you, you can arrive at a solution. It may be that you’re still not sure, even after all that, so that’s when you need to consult the client.

Often, if you’re unsure about something, but persuade yourself that you’ve instinctively worked it out, that will be the one term that will come back and bite you – in the form of a proofreader’s red pen, or at worst an angry reaction from the client. It just isn’t worth taking the risk – even if you have to badger the client to respond in the first place! At least that way, you’ve raised awareness, asked the question and tried to reach a solution. If you still don’t get an answer, you may have to reiterate your concerns when you send in your final text, but the ball is in the client’s court, unsatisfactory as that may be for you as a perfectionist translator…

So, yes: ask, ask, ask every time is the answer to my question – not to the extent that you make a nuisance of yourself, but so that you show yourself to be the diligent, professional translator we all aspire to be.

TM-76_The absence of context is to be lamentedWith grateful thanks to www.tina-and-mouse.com for the very apt cartoon!

Five Steps to Make your Freelance Translator CV Stand Out

During the last three months, I have reviewed hundreds of CVs (or resumes) from freelance translators for a new language group we are targeting at our translation agency, TranslationPartner. Some CVs caught my attention, and others were rejected within 10-20 seconds. To help you out, I have written down some of my notes about why some translators’ CVs were shortlisted and others were not. It is my hope that this will help you to design your resume better for the next time you are introducing yourself to potential clients. Note that I will use “CV” and “resume” interchangeably in this context, but you can find more information on the difference between these documents here.

  1. Use direct language

There is limited time to check each CV when the person receiving your file has a stack of them a mile high, so important information should be introduced as early as possible. Superfluous sentences such as “I am the best translator in…” are a waste of time for the reader, and if a sentence like this is at the beginning of your curriculum vitae, it is likely to be one of those that gets rejected within 10-20 seconds. When writing your CV, ensure that the language you use is direct and clear. Each sentence should provide a new piece of information. Stay away from flowery language and remember that you only have a few seconds to convince the recipient that they should keep reading.

  1. Numbers and figures make your resume more reliable

Always use numbers to support your experience; these will show that you are qualified and may be of value to the potential client. For example, you can use numbers to show your years of experience, your interpretation hours, specific course hours or the word counts/number of hours for key projects you have completed with current or previous clients. If you do not have exact numbers, just give approximate ones. Numbers will make your CV seem more trustworthy and show the reader that you are reliable.

  1. Organize it properly

I was surprised to see dozens of CVs written as a group of paragraphs without sections, titles, subtitles, or bullets. Make your document easy to scan—the person who reads your resume is going to be looking for certain information and must be able to find it quickly. Use section titles or subtitles to indicate what information is found where. Under each title, you can use bullets to indicate details, but I do not recommend more than five bullets per title/subtitle.

For example, you may want to add a subtitle for your translation achievements, where you mention your most important projects with their estimated word counts. Also, include your address, contact info, and education in sub-sections and organize them properly so the person who reads the CV can find them easily.

  1. Keep it short and condense information

You CV is usually the first step in the recruitment process with a potential client, so it is not necessary to include all possible information (a one or two-page document is enough). In particular, you do not need to add all your certificates and work history in the resume. Just write the information that your potential client needs; i.e., if you are applying to a translation agency, there is no need to mention your background as a language teacher. If you wish, you can add a section in your cover letter or at the end of the CV mentioning that other information can be provided upon request, such as references or additional work history. Using bullets is one of my favorite organization tips. I use bullets when I write my curriculum vitae, emails, project summaries, and many other documents. These bullets do not have to contain full sentences, just a phrase to show your point.

  1. No spelling or grammar errors

Why would I trust you to complete an upcoming translation project for my company if you have not performed the most basic quality check on your own CV—checking for spelling and grammar? Some translators just rush through their resumes in an effort to win the project bid quickly, without checking their writing on the CV and cover letter they send to the job poster. Be sure to reread your document before sending it, and don’t forget to run the automatic spellcheck function of your word processing software.

Conclusion

Keep in mind the perspective of your reader when writing a CV or resume. In conclusion, you should only include relevant information, keep it organized, and just get to the point!

Image credit: pixabay

Author bio

Sherif Abuzid is an English to Arabic native translator and Key Accounts Manager at TranslationPartner, a translation agency. He translates to Arabic and manages projects in African and Middle Eastern languages. Sherif studied English and Translation at the Faculty of Arts in Egypt and Sales and Marketing at the American University in Cairo, and holds a MBA in International Business Administration from The Arab Academy for Science, Technology and Maritime Transport. His translation agency website is http://www.translationpartner.com/. The company translates medical, technical, and software documents into Arabic, Middle Eastern, and African languages.

How Does the ATA Nomination Process Work?

By the ATA Nominating and Leadership Development Committee in February 2015: Dorothee Racette, Connie Prener, Tony Guerra, Susanne van Eyl, Karen Tkaczyk
Reblogged from The ATA Chronicle, February 2015, with permission from Dorothee Racette

Who creates that slate of candidates that we see every year? How does the nomination process work? May I nominate myself? What are the criteria used to decide who should run? This article is an attempt to shed light on a process that is unknown to much of ATA’s membership. We also want to describe here some changes made recently, as well as some new changes for this year.

The committee we are talking about used to be called simply the Nominating Committee. A bylaws amendment in 2009 changed it to the Nominating and Leadership Development Committee. As the name implies, the change expanded the committee’s charge to help produce a pipeline of future leaders.

The Nominating and Leadership Development Committee always consists of five people, per ATA bylaws (Article VII, Section 2d). These five people are appointed at the winter Board meeting to serve during the following year. The committee members for 2015 are: Dorothee Racette (chair), Tony Guerra, Susanne van Eyl, Connie Prener, and Karen Tkaczyk. The committee continually identifies people, helps them find the right volunteer spot within the Association, keeps an eye on the quality of the work they are doing in their current role, and finds out whether they are interested in running the following year.

Leadership Development

Why is ATA interested in leadership development for its Board and potential future candidates? While historically there has been a wealth of talent on the Board from the membership that has sustained and cultivated the vibrant organization that it is today, ATA recognizes that its continued effectiveness and future relevance depend on the strength and clear vision of its leadership. Therefore, plans call for expanding the committee’s activities in the area of training.

Leadership training for individuals would assist in assimilating new Board members, succession planning, developing high potentials, navigating organizational culture, and removing “blind spots.” Leadership training for the Board would work to cultivate team alignment and encourage the integration of and adaptation to changing cultures. It would also work to build trust and awareness among the Board to facilitate consensus, collaboration, and accountability.

A leadership development program should improve leadership competencies, such as improved engagement and more focused and increased Board productivity. In summary, leadership training is designed to help leaders discover more effective and productive ways to achieve personal and professional goals, create alignment with ATA’s organizational culture, and promote strategic objectives. ATA Board members would have an opportunity to enhance their existing skills and resources and to develop creative and innovative solutions to address effectively the challenges of representing the interests of ATA and its membership. We will take a first step in this direction by holding an invitation-only Leadership Development training session at ATA’s 56th Annual Conference in Miami (November 4-7, 2015).

The Process

The Nominating and Leadership Development Committee is active throughout the year. Our activities for the new election cycle begin during the Annual Conference. After the election, the committee holds a follow-up meeting to discuss the candidates’ presentations, as well as what we learned from them that can be passed on to future candidates. Also during the conference, committee members approach people we have contacted previously as potential future nominees to see if they have any questions or concerns about the process.

The committee gets together early in the year to discuss the slate for the upcoming elections. In preparation for the meeting we contact committee chairs, division administrators, chapter and affiliated group presidents, Board members, and others to solicit nominations and recommendations. We maintain a database of people who have been recommended, along with associated information. That includes their profession (e.g., interpreter, translator, educator, company owner, or employee), language pairs, and contributions to ATA and the translating/interpreting professions.

We discuss the individuals who are brought to our attention. We also examine the information provided by those who nominate candidates. The committee has developed a list of criteria an ideal candidate should meet. For instance, to cite just a few of them, we are looking for people who demonstrate leadership, of whom others speak highly, who are articulate, and who are team-oriented. Then we ask questions like:

  • How was this person active within ATA in the past?
  • What talents and preferences were evident during that activity?
  • What personal attributes would make her or him a good candidate and a good director or officer?

In order to present a balanced slate to the membership, we aim to include candidates from all the various areas of our profession. We make an effort to ensure that each is represented in a way that reflects reality. To cite an example, if the term of a director who is an interpreter is about to expire, we will try to put a candidate who is also an interpreter on the slate for that year.

Another consideration is gender. Since a majority of ATA members are female, if four women were leaving the Board in a given year, it would be odd to have a slate composed entirely of men. Other less crucial factors include language pair and geography. We are not terribly worried about French translators or residents of New England taking over ATA, but we would consider the information to see if a proposed slate would be adding diversity.

Once we have created a list of potential nominees, we begin our deliberations. Typical of the questions we raise about each of the candidates are the following:

  • What would this person wish to accomplish if elected?
  • Is this person sufficiently known to have a chance of being elected?
  • How would this person fit into the existing Board?

Once the committee feels that the slate is complete, the nominees are contacted and informed that we support their candidacy. Once the finalized slate is reported to the Board, the committee is available to the candidates for fact-checking written statements and draft speeches. We also have guidelines available to prepare for the actual candidate presentations at the Annual Conference, but it is up to the candidates to devise a way to present themselves in the best light possible.

Nominating Forms

As part of the committee’s continuous review process, the actual nominating application was revised significantly this year. Some of the questions listed on the old Nominating Form were no longer relevant. In addition, some questions were appropriate only for nominating other people, while other items pertained to members who were nominating themselves.

In response, the committee broke up the Nominating Form into one appropriate for self-nominations and one for people being nominated by others. We also felt that there was a place for a tailored set of questions for those nominating or being nominated for officer positions (secretary, treasurer, and president-elect). With this in mind, we have created four separate forms, each with a matching job description for reference:

  • Self-nomination for Director
  • Self-nomination for Officer
  • Nomination for Director
  • Nomination for Officer

Another minor change is that the forms can now be completed and submitted online. Here are examples of questions on the new forms:

  • Which areas of translation and interpreting activity are you passionate about?
  • What strengths would you bring to ATA’s Board of Directors?
  • In your view, which perspectives or points of view should be represented on the Board?
  • What particular strengths does this person have that are necessary for the officer position for which you are nominating him or her?
  • How has the candidate demonstrated commitment to the translation and interpreting professions?
  • Which areas of ATA activity would you hope to become involved in?
  • How do you feel your skills and abilities match the “job description” for your role?

Conclusion

We are confident that these efforts to cultivate tomorrow’s leaders will ensure a strong, vibrant Association. If you have any suggestions for the nomination process or for the development of the Association’s leadership, please send them to nominations@atanet.org. The nomination period for 2015 is now open. You can find nomination forms at http://www.atanet.org/elections. php. The deadline is March 1, 2015. We hope that the process is now clear and look forward to receiving many great nominations this year.

Header image credit: Pixabay

Why Pairing up Is a Good Idea, Especially for Freelance Translators!

“I’m a freelancer, so other freelancers are my competitors. Especially in my language pair. I should avoid them at all cost!”

As a small business owner (because that’s what you are as a freelancer!), it’s very easy to fall into this trap. It does make sense, doesn’t it? Professionals who offer exactly the same services as you are direct competitors who could steal your clients and ruin your livelihood. You need to be better, cheaper or faster than them so that you can beat them.

Well, think again. If there’s one thing we can glean from the history of mankind, it’s that human effort yields the best results when driven by collaboration. They say Rome wasn’t built in a day—nor was it built by one guy with a hammer and some nails. Where would giants like Apple and Google be if those tech-savvy programmers would have isolated themselves back in the day? They’d probably still be coding line after line in a basement or garage, eager to figure it all out by themselves.

I believe not isolated diligence, but open collaboration is the key to long-lasting success. This very much applies to translation too, though it does require that translators adopt a less paranoid and more collaborative attitude. Even if you don’t actually like other translators, the benefits of working together are such that it makes little sense to stick your head in the sand.

Before we continue, I have a confession to make. I’m a freelance translator and so is my partner, Lineke. We’ve been running our translation business together for three years now and we’ve been swamped with work right off the bat. Since we’re partners in real life, we live in the same house. That makes collaborating extremely easy—if I have a question for Lineke, I can simply walk up to her office and ask her straight away. I don’t need to send an email or call her.

Still, I’ve taken part in other forms of freelance collaboration and the results have always been fantastic. I’m happy, whoever I collaborate with is happy and, most importantly, the client is happy. The best business is blissful business.

Now, let’s move on to why freelancing should not be a permanent solo effort.

It Takes Two to Tango, Right? Well, It Takes Two to Translate as Well

Everyone in the translation business knows that a proper translation requires not one, but at the very least two pairs of eyes. The translation needs to be edited, and usually there’s a round of QA to mop up any blemishes that passed through the translation and editing phase unscathed.

If you pair up with another freelancer and become a translator/editor duo, you’ll be in a position to produce very high quality without having to rely on anyone else. In fact, once you pinpoint each other’s strengths and weaknesses, you’ll know exactly what to look out for, meaning you’ll spend less time on perfecting the copy than you would when you’d edit a translation done by God-knows-who. That’s not only good for your client, but for your hourly income as well, as your productivity grows while the collaboration lasts.

Two Translators Have Higher Capacity Than a Lone Wolf

Let’s assume business has picked up lately and you’re finding yourself with plenty of work on your plate. Suddenly, a very enticing offer comes in: a big, fat, juicy job for which you’ll be able to charge a hefty rush fee. Alas, you have to decline the offer since your one-man company is running at full speed. No can do.

Guess what? If you have a fellow translator to fall back on, you’ll still be able to take on that job, including that chunky rush fee. You can simply switch around your standard roles and have the editor translate the copy, with you taking care of the editing once the storm in your inbox has calmed. You’ll avert disaster, make more money and you’ll have a happy customer. It’s a win-win!

Before you worry about margins and rates: since you know each other well and function like a well-oiled machine, you can be completely transparent about the financial side of things. This is what Lineke and I like to do. We sometimes choose to work with a fellow translator because we’re both fully booked and we’ll always tell them: this and that is the maximum rate I can afford—is this acceptable for you? No need for awkward negotiating and hard-core haggling, since we’re not looking to make a big profit on the professionals who help us serve our customers well. In fact, we’re looking to enrich them as much as we can! It’s a whole different kind of dynamic—one that is in favor of the translator.

A One-Trick Pony Is Nice, but a Multi-Trick Horse Is Definitely Better

So, you’re very good at translating marketing, for instance, but your client needs help with the terms and conditions for their promotion. What will you do now? Decline, and risk sending the client into the arms of some random business they found on the internet, or accept, knowing you’ll have to struggle all night through unbridled legalese? Neither option sounds all that great, do they?

This scenario actually happened to us. Lineke and I both aren’t very keen on legal copy, but luckily, one of our fellow translators happens to excel at it. We sent the copy his way, edit it ourselves and poof—we managed to expand our business portfolio without inflicting frustration on ourselves. Not bad, right?

Having a broader range of services than what you can offer all by yourself makes you a more well-rounded business partner. Good clients hardly ever need one single service. They might require translation one day, and copywriting or DTP the next. For instance, we have clients who sometimes need Flemish versions of our Dutch copy. We don’t tell them “Well, good luck with that, because we cannot do that”. No—we have a contact for Flemish who is happy to edit our copy so that our work sounds good in Flemish, too. This saves our client quite a headache!

That’s the first three major benefits of collaboration for translators. There’s more to it though: the second part is coming soon.

In the meantime, I’d love to hear your views on translation collaboration. Is it a feasible option for you? Or perhaps you already have your own unique form of collaboration in place to tell of? I’m eager to hear your thoughts and experiences!

Image credit: pixabay

Author bio

A native speaker of Dutch, Branco van der Werf runs his two-man translation company with his partner, Lineke van Straalen. His language pairs are English-Dutch and German-Dutch. He graduated from the School for Translation and Interpreting in the Netherlands in 2014 and has since specialized in marketing translation, transcreation and copywriting. His creative translations regularly appear in TV commercials, brand assets and digital spaces. Connect with him on LinkedIn.

Computerized ATA Certification Exam Option Now Available at Select Sittings

 Reblogged from The ATA Chronicle with permission (incl. the image)

ATA is now offering a computerized option for taking the certification exam at select sittings. Candidates will now be able to take the exam on their own laptops.

Candidates:

  • May use most resources stored on their laptops, including dictionaries and glossaries.
  • May use non-interactive Internet resources, such as online dictionaries and other reference material.
  • May not use CAT tools or translation memories.
  • May not use e-mail, chat rooms, forums, or MT tools such as Google Translate.

This is to ensure that the work is the translator’s own and that the carefully vetted exam passages are not shared.

How Does the Computerized Exam Work?

Candidates input their translations using WordPad (or TextEdit for Mac) onto an ATA-supplied USB drive, with grammar and spell check utilities disabled.

Signed Statement Required

Candidates who opt for the computerized format must sign a statement acknowledging that certain activities are prohibited during the sitting (e.g., use of e-mail and chat, copying the exam passages) and that they understand the consequences of noncompliance.

Candidates who violate the rules applicable to computerized sittings are likely to face restrictions on future certification eligibility and could face ATA ethics violation proceedings.

Information about the statement candidates will sign and the consequences of rules violations is available from ATA’s Certification Program manager.

For a description of the exam format, please see the certification exam overview.

Handwritten Exam Available

Candidates can also choose to handwrite their exam. All candidates may continue to bring and use any print resources they wish.

Exam Schedule

Sittings continue to be scheduled primarily through ATA chapters and affiliates as well as through other local groups.

Groups and individuals interested in hosting a sitting should contact ATA’s Certification Program manager to inquire about the physical and technical requirements needed to host a computerized sitting.

Several computerized sittings will take place in 2017, including at ATA’s 58th Annual Conference. See the schedule of upcoming sittings for the status of future examination sittings.

When translation clients ask for favors

Here’s a situation we’ve all probably encountered: clients asking for favors. “Any chance you could quickly translate 25 words?” “Do you have time to look over a couple of sentences in a source document in your language?” “You’re so great with this piece of software; any chance you could take a quick look at a problem we’re having?”

A client favor can be one of two things:
-An opportunity to solidify the relationship with a client you love
-A source of resentment when the favor spirals out of control, or the client abuses your generosity

Let’s take a look at how to handle client-requested favors.

Tip 1: If the client is a valued one, and pays well and on time, just do the favor. Don’t charge for it, and don’t make a big deal about not charging for it. Just say, “This only took a few minutes; no need to invoice for it.” It’s like giving your boss a ride home when their car is in the shop; it’s an investment in the relationship and in workplace harmony. This is the tactic I take with most of my direct clients. I even offer them free favors, in the sense that if a project is truly tiny—something that takes half an hour or less—I don’t charge for it at all. Personally I would rather charge a higher rate overall than nickel-and-dime the client over 15 minutes of work. Sometimes I will note the item on an invoice, and put “Courtesy” instead of listing a charge (i.e. “Mailing hard copies of documents: courtesy”), but that’s as big a deal as I make out of it.

Tip 2: It’s also fine to charge for everything. You’re in this business to make a living. Do not ever (ever) feel guilty about charging a client for your time. After all, they’re probably not calling in favor jobs from their attorney, or asking their plumber to come unclog a drain without charging. Charging for everything also makes it clear what is billable and what is not, because everything the client sends you is billable. The key is to remain cheerful and polite while making it clear that you’re going to charge for the quick look at their TM bug. “I’d be happy to take a look; if it’s something I can figure out, I’ll just invoice you at my regular hourly rate after it’s done. Let me know if you’d like me to go ahead with it.”

Tip 3: Keep ethics and optics in mind. At least several times a year, direct clients ask me to work on projects that are peripherally related to their jobs. “Could you edit the blog post I wrote in English about this workshop I attended?” “I’d like to create business cards in English, could you help me?” and things like that. Often, they’ll hint—or just come out and say—that they’d like a discount on my regular rates. I’d usually be happy to do these jobs for free, but some clients are prohibited from accepting those kinds of favors from outside contractors.

If that happens, you need to respect the client’s situation, but it’s also not ideal to show the client that you’re willing to work at a great discount. When that happens, my solution is to propose a lump sum that is a lot lower than my regular rate, without explicitly saying, “I’ll do it for half of my regular rate.” This is a subtle distinction, but I think that the optics matter; rather than explicitly offering a 50% discount, you’re proposing an “honorarium” that the client can accept without crossing any ethics lines.

Tip 4: Beware of habitual favor-askers. Favors are a great way to cement a relationship with a valued client. But they can become a major pain if the same client asks over and over again for a half hour of free work here and there. Additionally, if the client is an agency, they are most likely charging the end client for the work that you’re doing for free. So, if a client (direct client or agency) crosses the line into abusing your generosity, proceed to Tip 2. The next time they ask, politely but clearly respond that you’d be happy to do this task, at your regular rate. Leave the emotions out of it. Don’t point out that you’ve done three small jobs for free during the past month. Just make it clear that from now on, favors are billable.

Header image credit: Picjumbo

Author bio

Corinne McKay, CT, is an ATA-certified French to English translator and the current ATA President-elect. She specializes in international development, corporate communications, and non-fiction book translation. She is also passionate about helping beginning and established translators launch, run, and grow successful freelance businesses. Her book, How to Succeed as a Freelance Translator, has become a go-to reference for the industry with over 10,000 copies in print, and her blog, Thoughts on Translation, has been a lively gathering place for freelance translators since 2008. You can keep in touch with Corinne on Twitter @corinnemckay, or on LinkedIn.

Translator competence

Reblogged from Carol’s Adventures in Translation blog with permission from the author (incl. the image)

Translators and the need for speed

I’m very excited to be writing a guest blog post for Caroline, who I met at the XXXIV Semana do Tradutor in Brazil in September. Caroline indicated that I was free to choose any topic relevant to translators or translation, as long as it had not already been covered in a previous post. Therefore, like a good translator and researcher, I first diligently read the previous posts (I even attempted the ones in Portuguese!). And I’m really glad that I did. For one thing, I feel like I know Caroline a little better. I found out that she likes Alice in Wonderland, which means that she has something in common with Warren Weaver, who is one of my personal heroes in the field of translation. That’s Weaver as in “Weaver’s Memorandum”, the document that launched serious investigation into Machine Translation. Regardless of whether or not you are a fan of machine translation, Dr. Weaver was an impressive person in a number of respects.

In reading the previous posts, I observed some recurring themes, such as “translator education”, “knowledge vs skills” and “productivity”. I’ve decided to try to extend the discussion of some of these ideas by framing them in the context of my own experience as a professor of translation at the University of Ottawa in Canada.

The question of whether a translator education program should focus on knowledge (which leans towards theory or what Don Kiraly (2000) refers to as “translation competence”) or skills (which lean more towards the non-linguistic activities that support translation, or what Kiraly groups under the category of “translator competence”). Conventionally, universities have come down on the side of knowledge, contending that skills are too short-lived. For example, a university professor might argue that with regard to computer-aided translation, the important things to learn in class are the underlying concepts, and not the “how to” steps of using a specific piece of software, which may be outdated or out of fashion by the time the student graduates. Instead, the focus of a university education is on developing critical analysis, on honing evaluation, and on refining judgement. I think that few people would argue against this focus. Translation is a challenging task, and doing it well requires serious reflection. Learning to do it well, even more so!

Nevertheless, universities cannot ignore the fact that, after students graduate, they need to function in a professional work setting. One area where new graduates sometimes struggle is in meeting the tight deadlines which are a reality in the translation profession.

In many translator education courses, the focus is placed firmly on encouraging students to reflect fully, to analyze deeply, and to weigh options carefully before committing to a translation strategy, a terminological choice or a turn or phrase. There is no doubt that students must cultivate these deliberate analytical skills, and they must be given the time to develop them. However, in the professional world, there may be less time for careful deliberation. Instead, the translation must come quickly, if not automatically. Therefore, the addition of authentic and situated learning that tests and improves students’ translation skills under time pressure makes sense. It is an additional way to prepare students for the working world and to let them experience translation in a different form and under different circumstances.

Therefore, I have made a conscious decision to try to introduce some “speed training” into the courses that I teach. For the first time this year, in a 3rd-year course on professional writing, I have the students begin each class by preparing a précis or summary of a longer text. The texts in question are popularized texts on topics of general interest to students in Canada (e.g. the International Space Station, the World Series baseball championships, the discovery of a 19th-century shipwreck in the Arctic). Each text is approximately 600 words in length, and students are given 15-20 minutes to summarize the contents in about 200 words. The students receive feedback each week, although the exercises are not always graded. This takes the pressure off and allows the students to develop these skills in a low-risk environment.

The overall idea behind this “speed writing” summarization exercise is that it can allow the students to sharpen a number of skills and reflexes that are also useful for translation: the ability to analyze and grasp meaning quickly, the ability to extract key ideas and structure from a text, the ability to organize ideas, and the ability to convey ideas accurately and to recognize and avoid distortion in information transfer. By introducing speed training in a writing context, I hope that students will be better able to hone their capacity for making decisions quickly, and they can then extend this to a bilingual context at a subsequent stage of their training.

Students were surveyed at the mid-point in the semester to determine whether or not they found the exercise to be valuable. On the whole, their comments were positive and they indicated that they saw a genuine value in learning to work more quickly, and that they did feel that they were improving these skills as a result of practicing speed writing on a regular basis. There will be another survey at the end of the semester, and it will be interesting to see how their thoughts have evolved.

Meanwhile, from an instructor’s perspective, I have also noted improvements. Firstly, at the beginning of the semester, a number of students were unable to complete the exercise fully; however, now that we are nearing the end of the semester, students are able to finish within the time allotted. They are getting faster! With regard to quality, the information flow has improved significantly – the recent summaries read like actual texts, rather than like collections of independent sentences. The students are also doing a better job of differentiating between the key ideas and the more peripheral content.

So my questions to you, readers, are as follows: Did you ever do any formal “speed training” as part of your education? If not, do you think that it would have been helpful? Do you have suggestions for other ways in which “speed training” could be incorporated into a translator education program? Do you have suggestions for other types of professional “translator competence” type skills that could usefully be incorporated into a translator education program?

Some translation professors are genuinely interested in helping students to bridge theory and practice, but to do this successfully, we need input from practicing professionals! I look forward to hearing your thoughts! And thanks again to Caroline for the opportunity to write this guest post.

The complete article on this subject was published in the December 2016 issue of Meta, and it won an award.
Bowker, Lynne. 2016. “The need for Speed! Exploring ‘Speed Training’ in the Scientific/Technical Translation Classroom,” Meta 61(4): 22-36. Winner of the Vinay & Darbelnet Prize awarded by the Canadian Association for Translation Studies.
Back issues of Meta can be found at: https://meta.erudit.org/?lang=en

About the author

Lynne Bowker is a certified translator (French-English) with the Association of Translators and Interpreters of Ontario (ATIO). She earned a BA and MA in Translation from the University of Ottawa, an MSc in Computer Applications for Education from Dublin City University, and a PhD in Language Engineering from the University of Manchester Institute of Science and Technology (UMIST). She has been teaching translation, terminology, translation technologies and information studies at the University of Ottawa since 2000. In spring 2014, she was an invited professor at the Katholieke Universiteit Leuven in Belgium. To find out more about her teaching activities, and particularly her thoughts on teaching translation technologies, check out this summary in Research Media.

Resources to Help Ensure Translation Payment

Resources to Help Ensure Translation PaymentOne of the questions that many newer translators ask is “How do I find good clients?” This question is often closely followed by a second: “How do I know they’re good?” To address this topic, specifically regarding scams and non-payment by translation clients, Ted Wozniak recently presented a session at the ATA conference titled “Ensuring Payment Before, During, and After the Project” which included an overview of the many actions translators can take in order to minimize the risk of not being paid for their services.

This list contains a variety of online resources that freelancers can use to vet potential clients, report non-payers and scammers, and get/share information about translation payment issues in general.

Online Resources

“Nigerian check scam alerts”
A free database of names and email addresses of assumed “Nigerian check scams” directed specifically at translators and interpreters.
www.paymentpractices.net/Scams.aspx

Blue Board – Proz
21,432 total outsourcers, searchable by name or country, as of 21 November 2016. Not all listings have scores. The LWA (likelihood of working again) is a subjective score from 1 to 5 that is entered by service provider. While there are numerous rules governing Blue Board postings, there are no rules or guidelines on how to rate an outsourcer, e.g. what constitutes a 1 or a 5.
www.proz.com/blueboard/

Hall of Fame & Shame – TranslatorsCafe
Reserved for paying members ($110/year) or to ATA certified translators who have their certification verified by TC for $25. 6,196 registered site members have access to this forum. The Hall of Fame & Shame forum contains 12,647 rating records for 2,525 agencies of the total of 7,094 agency profiles and 6,949 rating records for service providers. Caveat – When “praising” an outsourcer you do not have to confirm that you have actually worked for them, but that you would work for them again. Conversely, when “complaining”, you must affirm that you would not work for them again. No “neutral” or third-party comments allowed.
www.translatorscafe.com

Payment Practices
The “grandfather” of all payment issues lists, founded as a Yahoo Groups list in 1999. The database is searchable by a variety of parameters and contains 11,749 outsourcers, 8,717 responses (direct experience) and 3,398 comments (non-payment related information or summary of reports from other lists) on those outsourcers. The annual subscription fee is $19.99/€19.99. A free 7-day trial is available, as is a discounted rate for ATA members.
www.paymentpractices.net

Translation Scammers
Listing of various scammers (Nigerian check scams, CV theft, etc.) Not for reporting payment issues. http://www.translator-scammers.com/

Translation Ethics
Basically dead since 2014 but still has some good advice.
http://translationethics.blogspot.com/p/blog-page.html#.VP2p1-HQO9Y

Mailing Lists

Betaalmoraal (Dutch)
400 members.
https://groups.yahoo.com/neo/groups/betaalmoraal/info

The TCR List (Translator Client Review List)
http://www.webelists.com/cgi/lyris.pl?site=tcr&id=634874789

the-checklist (Italian)
1,020 members, 20 messages/month.
https://it.groups.yahoo.com/neo/groups/the-checklist/info

TradPayeur (French)
531 members. Not very active (31 messages so far in 2016, only 21 in all of 2015).
https://groups.yahoo.com/neo/groups/tradpayeur/info

Translation Agencies Payment Practices
Online message group, 190 topics (not very active 12 messages in 2015, 7 so far in 2016).
https://groups.google.com/forum/#!forum/transpayment

Translation Agency Payment
1,155 members, 3 messages/month.
https://groups.yahoo.com/neo/groups/translationagencypayment/info

translation-agencies
Any issues connected with translation agencies, not just payment. 1,174 members, on life support; 2 message in 2016, 0 in 2015. Topics seem to go in fits and starts.
https://groups.yahoo.com/neo/groups/translation-agencies/info

TranslationPaymentsWhoWhenWhat
630 members. On life support. 12 messages in 2015, 17 messages in 2016.
https://groups.yahoo.com/neo/groups/translation-agencies/info

Untrustworthy Translation Agencies
The full list of 700+ outsourcers (as of 31 Aug 2010) can be obtained by becoming a member (€96/year as of 1/2014). This info has not been updated since 2014 so its extent and usefulness are unknown. www.translationdirectory.com/non-payers.htm

WPPF
1,997 members, 47 messages/month.
https://groups.yahoo.com/neo/groups/WPPF/info

Zahlungspraxis (German)
2,586 members, 25,168 messages, about 100/month.
https://de.groups.yahoo.com/neo/groups/zahlungspraxis/info

Inactive Lists

The groups and lists below are inactive or moribund; you should ignore them if they show up in your search.

Práticas Comerciais de Tradução (Portuguese)
124 members, 5 messages/month. Dead.
https://groups.yahoo.com/neo/groups/pp_brasil/info

Translators-RedAlert-Hotline
57 members, Dead.
http://tech.groups.yahoo.com/group/Translators-RedAlert-Hotline/

transpaybulletin
All spam. No legitimate mail since 2007.
http://finance.groups.yahoo.com/group/transpaybulletin/

Transref
480 members, no activity since May 2010.
http://groups.yahoo.com/neo/groups/transref

Other resources

EU Directive 2000/35/EC
http://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=OJ:L:2000:200:0035:0038:en:PDF

ATA Business Practices list
(NOT for payment issues)
http://groups.yahoo.com/group/ata_business_practices/

FIT Europe
Information on debt collection procedures in various countries. Go to site, then click on What We Do > Completed Projects > Debt Collection Procedures.
http://www.fit-europe.org/
http://www.fit-europe.org/en/what-we-do/completed-projects/debt-collection-procedures

LinkedIn Groups

Unacceptable Translation Rates Naming & Shaming Group
Translation Agency Business Practices
Translation Agencies – Good, Bad and Cheap

We hope this list of resources will be of help next time you are vetting a new client! If you have resources to add to this list, please comment below.

Header image credit: StockSnap

Resources courtesy of Ted Wozniak

Ted R. WozniakTed R. Wozniak holds bachelor’s degrees in accounting and German and is a graduate of the German Basic Course at the Defense Language Institute. Before becoming a freelance translator, he was an accountant, stockbroker, Army liaison officer in Germany, and an interrogation instructor at the U.S. Army Intelligence School. After pursuing graduate studies in Germanics, he became a freelance German > English translator, specializing in finance, accounting and taxation. He is also the president of Payment Practices, Inc., an online database of translation-company payment practices, a former mentor at the Graham School, University of Chicago German to English financial translation program, a former instructor in the New York University German to English financial translation course, isthe current Treasurer of the American Translators Association, and owner/moderator of Finanztrans, a mailing list for German financial translators. He resides in New Orleans, LA.

Translation Certificate vs. Certification

By Helen Eby and Daniela Guanipa

“I have a certificate, therefore I’m certified.” Wrong!

So, you completed a certificate in translation from institution XYZ, you were given a nice diploma of completion, and surely, you are now a happily “certified” translator, who can go on and certify translations, list yourself as a certified translator in professional databases, and so on, correct? Well… Not so fast.

While a certificate in translation or interpreting will demonstrate you are seriously interested in the profession and taking all the right steps to learn everything you can about this new endeavor, it does not attest to your mastery of skills at a professional level in the T&I field.

Having a diploma from a certificate program indicates you have completed a program of study on a specific subject. You might have studied translation or interpreting at large, or a more specific field, such as medical translation or legal interpreting. Most of these programs are open to both newcomers and experienced professionals. When you list your certificate, you may want to specify what kind of certificate it is, such as:

  • NYU Certificate in Translation from language Y to language Z (you may want to state the number of courses taken and your GPA)
  • 60-hour Medical Interpreting Training approved by the Oregon Health Authority by XXX provider.

On the other hand, a certification is a competency-based assessment designed to evaluate mastery of certain skills. This assessment is usually done by means of a proctored examination. For example, ATA certification evaluates mastery of translation skills in specific language pairs; court interpreting certification evaluates mastery of sight translation, consecutive interpreting and simultaneous interpreting at specific speeds for specific durations at a certain performance benchmark. Certification also usually requires that you stay current with the profession by means of continuing education and continued practice in the field. These principles are acknowledged as Standards 19 to 21 of the Standards for the Accreditation for Certification Programs, issued by the National Commission for Certifying Agencies.

When you are certified, you should be prepared to answer the following questions:

  • Are you a certified translator? Interpreter? Or both?
  • What did your certification process entail?
  • Which certifying authority or organization granted the certification?
  • In which language(s) or language combination(s) are you certified?
  • Are there any limitations to your certification?
  • How much experience do you have interpreting/translating?
  • Are you required to maintain your certification with experience or continuing education?

These questions come from a resource prepared by the Federal government which clearly defines what being a certified interpreter or translator entails. We recommend that you distribute this resource broadly!

You can certify a translation whether you are certified or you have a certificate. Just make sure you state your qualifications accurately in your translator’s statement. The following is the recommended statement from the National Center for State Courts (NCSC), in its publication titled Guide to Translation of Legal Matters, page 12:

“I, ______________, certified by the (state name) Administrative Office of the Courts for Spanish-English court interpreting and accredited by the American Translators Association for Spanish to English translation, do hereby declare that the attached birth certificate, identified with serial number ___________, is a true and correct translation of the Spanish original.”

The Institute for Credentialing Excellence has a great chart that compares Certificates with Certification.

Misrepresentation of credentials is a serious issue from the point of view of the ATA Code of Ethics, canon 3:

“…to represent our qualifications, capabilities, and responsibilities honestly and to work always within them”

Certified professionals are bound by a code of ethics. This is not so with non-certified professionals. However, misrepresentation of credentials earns you mistrust with your clients and colleagues. Here are some examples of resume padding and their potential consequences. In writing this article we discovered that resume padding has become a fairly common practice and here are some alarming statistics about it. Your clients and colleagues will not be pleased if they discover you have overstated your qualifications. Misrepresentation of credentials is also a deceptive advertising practice; the Better Business Bureau Code of Advertising is a good guide to learn more about this topic. It’s important to be mindful of the fact that your ATA profile is the only resume many of your clients see.

Professional certifications are publicly verifiable in most cases, so your clients and colleagues could double-check any certifications you list. If they have expired because you have not maintained them, it is best to keep your profiles and email signatures updated.

In this post, we have made reference to United States sources. However, the principles of certification expiration and the difference between certification, certificate, etc., apply in other countries as well.When stating your credentials, it is best to identify the certifying body and the country in which you obtained your qualification, as well as the expiration date, to avoid confusion.

Remember: Your ATA profile, your LinkedIn profile and your Facebook page are your public resumes. Your reputation for reliability is based on these public profiles. Make sure they represent you accurately! In a world where resume padding is so prevalent, people double-check your public profiles as a matter of due diligence.

Image credit: Pixabay

Tips on Getting and Keeping Agency Clients

Tips on Getting and Keeping Agency ClientsAfter a ten-year stretch as director of the interpreting department for a mid-sized language company on the East Coast, I have recently reentered the freelance world. The language industry has changed considerably for independent contractors since I last worked as an interpreter, and while there is more work to be had, there are also more interpreters and more rigorous standards, certification requirements and regulations. I have encountered the freelance challenges of self promotion, procuring assignments, and negotiating scrutiny in the face of fierce competition. I’ve taken stock of what interests me, what I am good at, my current qualifications and of course, what is in demand.

My strategy is to secure work with agencies as much as possible to build my practice, while concurrently developing my skills, accreditations and specializations.

Below is a systematic approach which breaks down the various elements or steps in the process. This is not intended to be linear but rather circular in that many of the elements can be revisited and are interchangeable, overlapping and ongoing.

  • RESEARCH

Knowledge is power. Keeping current means staying informed of latest trends, new regulations, recent developments and relevant technology to better understand your place in the business. Starting with a thorough and honest self-assessment will help you know how you fit into the professional spectrum and how you stack up against the competition, in order to leverage your services. This self examination can be critical in determining if and how you are equipped to be a successful freelancer in the language industry.

Self-Evaluation

Education: What was your field of study, what degrees or certifications have you attained or do you need to attain to adequately compete?

Skills and Proficiency: For interpreters, modes in simultaneous, consecutive, or sight, and for translators, what CAT tools and formats do you work in and what is your maximum capacity of words per day?

Background: What are your working language pairs and are they equally bi-directional? Are you a native speaker of one or both languages of your pair (for interpreters) or of the target language (for translators)? Have you lived or worked in the non-native country? How many years have you worked in the industry?

Personal considerations: Are there any health or family restrictions? Interpreters: Are you willing to travel? Do you have the time and resources to service a large geographical area? With small children, how many hours a day can you dedicate? Are you the main breadwinner in your family and are you capable of working at this on a part-time or full-time basis? Are you financially able to weather seasonal dry spells? This may influence the volume of work you may need to generate as an independent contractor.

Industry Evaluation

Where is the work? Is there enough work for your language pair in your region to sustain a career in the language industry? Do you plan to work solely as an interpreter, a translator or both?

What is the going rate for your services in your region?

How unique is your language group – locally or nationally – and how do your qualifications compare to those of your colleagues with similar education and backgrounds?

What and where are some of the dominant or obvious business opportunities for your language group (e.g. Pashtu/Government, Japanese/Patents). If you know that the demand for your specialization is greater than the qualified supply, it is advisable to assess the current industry value, capitalize on that uniqueness and strategically position yourself accordingly.

Agency Evaluation

Once some of the questions above have been addressed, you can begin to research and explore the agencies which might best fit some of the above established criteria. For most interpreters, starting with a local search makes the most sense. Working through your local Chapter as well as the ATA for their corporate members is another good place to begin. The ATA annual conference attracts agencies from all over the country that have legal, medical, business and government clients in states beyond the location of their headquarters. Referrals from colleagues whom you trust and respect can also be a great way to expand your services to new agencies. Ultimately, you want to find agencies that are a good match for your services and that are reputable. It is always a good idea to cross-reference a new or unknown agency with other experienced and respected colleagues.

  • RESUMÉ / CV

Once you have identified and captured your qualifications, you will need to organize and present your profile in a single document tailored specifically to feature your professional language skills. For most agencies, a one or two-page resumé should suffice to accurately package your services. Your resumé is your single most powerful marketing tool. It is your opportunity to tell your story, to pitch your unique services to a Project Manager (PM) or Vendor Manager. These are typically the ones who receive, analyze, file or discard solicitations by hundreds of applicants both locally and internationally. A resumé should be above all truthful, well organized and formatted, concise and easy to read, with consistent and accurate grammatical structure. I have seen too many resumés tossed because of poor planning, typos, gaps of information, or language skills hidden in obscure places where they are easily missed. Polish your resumé so that it is outstanding and structured so that your most salient skills are immediately recognizable at a glance.

For higher-level work (e.g. legal document review, conferences) a longer CV may be desirable which details the years, clients and specific nature of complex assignments. Resumés should always be sent in a protected format such as encrypted PDF to protect your information and prevent tampering or piracy.

  • PROMOTION: GETTING/KEEPING THE WORK

Promotional Materials

Once you have conducted the necessary research to identify the targeted ideal agencies, you will need to put together an organized outreach strategy to circulate your resumé for potential work. Utilize LinkedIn and treat it as an extension of your resumé. If you do not have a website, recruiters doing a simple Google search of your name will find your LinkedIn profile. If not already a member of ATA or your local ATA chapter, invest the time and minor funds to join and tap into the terrific resources each offers. The better agencies will always resort to the directory in their searches for linguists. ATA, Chapter or Affiliate networking and educational events offer not only professional development and social support but also provide the opportunity for face-to-face contact with sponsoring agencies. The ATA annual conference and the ATA directory profile also attract top national agencies searching for talent. More and more professional translators and interpreters are creating websites to promote their services and can be another great marketing tool to reflect a polished, professional image, which can generate a lot of online traffic. Applying the same structural, aesthetic, grammatical and ethical rules as resumés, websites also require additional maintenance and utility. It should be noted that an outdated or dysfunctional website can be detrimental to landing a job and worse, to your reputation.

Introductory and Follow-up Emails

An email is your chance to close the deal, especially if acquiring your services may satisfy a deficiency in an agency’s language roster or fill a void for the loss of another vendor through illness, death or relocation. If you are following up with an agency after personally meeting with the owner, vendor manager or PM, be sure to add a personal touch, recapping the event with perhaps an anecdote reminding them of a chat you might have had or a colleague’s introduction or referral. If you are reaching out cold, try to make it as personable as possible, addressing it to the appropriate person. Emails with an impersonal opening, poor grammar or spelling in the target language might be deleted without even getting the resumé attachment opened. Because you never have a second chance to make a good first impression, an introductory email has to strike the right note and indicate the courtesy, professionalism and communication skills that would be desirable from a vendor representing the agency if ultimately hired. At the risk of being obvious, when presented with a job opportunity, not missing deadlines and returning emails in a timely fashion are sacrosanct to a successful practice.

  • CULTIVATING THE RELATIONSHIP

One of the most rewarding aspects of our profession and an additional benefit of working with multiple agencies is the variety of assignments you can enjoy in a given week. Both legal and medical certification programs require continuing professional development as part of the code of conduct and ethics. Developing skills through diverse workshops, courses and accreditation programs, besides refining our skills, can permit you to expand the types of agencies, clients and settings that require language access. Once an agency evaluates an independent contractor as a top-tier vendor, they will always call on them first when a choice assignment becomes available because they know they can rely on quality, with consistent, fairly priced services. Another great way to keep your profile prominent on an agency’s radar is to regularly communicate to them new certifications achieved, new industries you are able to cover or an increase in your availability. Once you become a regular and can develop a relationship with one or two PMs, remind them of your services, keeping them informed by contacting them with vacation notices, birth notices and/or Christmas cards. PMs will often share these with co-workers and the preferred status is then shared among departments. All of these individuals are more than clients; they are human beings who – in addition to appreciating quality, flexibility and punctuality – respond to kindness, humor and courtesy.

Header image credit: Unsplash

Author bio

 Tony GuerraTony Guerra, the current president of the Delaware Valley Translators Association, has more than 20 years of experience in the management, marketing and development of multicultural communications services. A native of Havana, Cuba, he has worked as an independent contractor as well as in-house with companies and agencies. His Spanish<>English translation and interpretation services specialize in legal, medical, government and marketing sectors. Besides chairing DVTA’s PR and Certification Committees, he is also highly involved in numerous volunteer activities for the American Translators Association (ATA) including as National Chapters Chair, the interpretation Policy Advisory Committee, the PR Committee’s Speakers Forum and ATA’s Mentoring Program.